Privacy Policy
Last Updated: April 21, 2026

1. Introduction

West Agency PLLC (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS marketing, email communication, appointment reminders, and website tracking tools.

By using our services or opting into communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, and mailing address when you:

-Submit a form

-Book an appointment

-Request information

Communications Data

If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.

Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information such as:

-IP address

-Browser type

-Pages visited

-Website interactions

Appointment and Service Data

We may collect information related to scheduled appointments and service interactions.

3. How We Use Your Information

We use your information to:

-Provide requested services and support

-Send appointment confirmations and reminders

-Send SMS and email communications you consented to

-Improve website performance and marketing

-Maintain compliance records for A2P and opt-ins

-Protect against fraud and security risks

4. Cookies and Tracking

We use cookies and similar tools to improve your experience. You can disable cookies in your browser, but some features may not work properly.

5. Information Sharing

We do not sell your personal information.

We do not share mobile numbers or SMS consent data for marketing purposes.

We may only share information in limited cases:

Service Providers

Trusted vendors (CRM, SMS platforms, scheduling tools) to deliver services.

Legal Requirements

If required by law or to protect safety and security.

Business Transfers

If the company is sold or merged.

Important A2P Clause

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

6. Your Choices

SMS Opt-Out

Reply STOP to unsubscribe at any time.

Email Opt-Out

Click the unsubscribe link in emails.

Data Requests

You may request access, correction, or deletion of your data.

7. Data Security

We use reasonable safeguards, but no system is 100% secure.

8. Children’s Privacy

We do not knowingly collect data from children under 13.

9. Updates

We may update this policy at any time.

10. Contact

West Agency PLLC
Phoenix, AZ
Phone: 623-341-6289
Email: [email protected]